Last Updated: October 4, 2025
Cara’s Cleaning LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, book services, or communicate with us in any way.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our services, ensure reliability, and communicate effectively with you. This includes:
a. Information You Provide Directly
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- Contact details: name, email address, phone number, and service address.
- Booking information: details about requested cleaning services, property size, or preferences.
- Payment information: processed securely through our payment provider (we do not store full credit card details).
- Communications: emails, texts, or messages you send to us for customer support or feedback.
b. Information Collected Automatically
When you visit our website, we may automatically collect:
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- Device information (browser type, operating system, IP address).
- Usage data (pages visited, time spent, links clicked).
- Cookies and similar technologies (for basic site functionality and analytics).
You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly without them.
2. How We Use Your Information
We use your information to:
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- Schedule and coordinate cleaning services.
- Communicate about your bookings, service updates, and reminders.
- Process payments securely.
- Respond to inquiries and provide customer support.
- Improve our website, services, and communication systems.
- Send occasional service follow-ups, satisfaction surveys, or promotional offers (only if you’ve opted in).
We will never sell or rent your personal information.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. SMS Communication and Consent
By providing your phone number and opting in, you agree that Cara’s Cleaning LLC may send you text (SMS) messages related to your services, including:
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- Appointment confirmations and reminders
- Service notifications (“On the way,” “Completed,” etc.)
- Customer support responses
- Occasional satisfaction follow-ups or special offers
Message and data rates may apply. You can opt out anytime by replying STOP to a text message or by contacting us directly.
For help, reply HELP or email contact@carascleaning.com
We may use secure third-party messaging platforms to deliver these messages, but your phone number will never be sold or used for unrelated marketing.
4. Information Sharing
We only share your information in limited ways:
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- With Independent Cleaners: Only the information necessary to complete your cleaning (e.g., name, address, service details).
- With Service Providers: Third-party companies that help us operate (e.g., payment processors, scheduling systems, SMS platforms).
- When Required by Law: To comply with legal obligations or protect our rights, property, or safety.
All third-party providers we work with are required to protect your information and use it solely for their contracted purpose.
5. Data Security
We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or loss.
Sensitive data (such as payment details) is encrypted and transmitted securely using SSL technology.
While we take every reasonable precaution, no system can guarantee 100% security. You share information with us at your own risk.
6. Data Retention
We retain your personal information only as long as necessary to:
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- Provide services and manage your account
- Meet legal, tax, and business requirements
- Maintain service records for customer satisfaction or dispute resolution
When no longer needed, your information is securely deleted or anonymized.
7. Your Choices and Rights
You have the right to:
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- Access or correct your personal information
- Request deletion of your information (subject to legal or operational limits)
- Withdraw consent for marketing communications
- Opt out of SMS messages at any time
To make a request, please contact us at contact@carascleaning.com
8. Links to Other Websites
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those websites.
We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Cara’s Cleaning LLC does not knowingly collect personal information from children under 13.
If we become aware that a child has provided us with personal data, we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
When we make updates, we’ll revise the “Last Updated” date at the top of this page. Continued use of our site or services after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions, requests, or privacy concerns, please reach out:
📧 contact@carascleaning.com